Terms & Conditions

This page (together with the documents expressly referred to on it, our Privacy Policy, Terms of Website Use and Cookie Policy) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website (“Site”) to you.

These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the Terms which will apply at that time.

1. Information about us

1.1. We operate the website http://www.vigopresses.co.uk ("Site"). We are Vigo Presses Limited, a company registered in England and Wales under company number 08857555 with a registered office and main trading address at: Vigo Presses Limited, Pelagic House, Dunkeswell, Honiton, Devon, EX14 4RB, United Kingdom. Our VAT number is GB 181 8676 69.

1.2. To contact us, please see our Contact Us page or email sales@vigopresses.co.uk.

2. Our Products

2.1. The images of the Products on our site are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products.

2.2. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

3. Use of our site

3.1 Your use of our Site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

4. Terms of use

4.1. You may only purchase Products from our site if you are at least 18 years old.

4.2. We intend to rely upon these Terms and our Privacy Policy, Terms of Website Use and Cookie Policy in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.

4.3. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

5. How the contract is formed between you and us

5.1. For the steps you need to take to place on order on our site, please see our How to Shop online page.

5.2. During the checkout process you will be asked to complete your payment details. Where requested you must complete the compulsory fields indicated. All credit/debit card transactions on our Site are processed using SagePay, a secure online payment gateway that encrypts your card details and cannot be accessed by us. Any personal information that we can access about you will only be used in accordance our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

5.3. Our order process allows you to check and amend any errors using your login details before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.4. After you place an order, you will receive an email from us acknowledging that we have received your order. This does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.5.

5.5. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation email.

5.6. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

6. Our right to vary these terms

6.1. We may update or amend these Terms from time to time. Please review these terms regularly to ensure you are aware of any changes we have made. Your continued use of our Site after changes are posted means you agree to be legally bound by these Terms as updated and / or amended.

6.2. Once your order has been confirmed and a Contract formed, we will not make any changes to the Terms that apply to your order. However, if you are a returning customer please check our Site regularly to ensure you are aware of any changes we have made to our Terms since the last time you visited our Site.

7. Your cancellation and refund rights if you are a consumer

7.1. If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 7.2. If you change your mind or for any other reason you decide you do not want to keep a Product during the period set out below in clause 7.2, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. This cancellation right does not apply in the case of any made-to-measure or custom-made products.

7.2. You have a legal right to cancel your order within 14 (fourteen) days starting from the day after you receive the Products. Cancelling your order means that the contractual obligations between you and Vigo Presses Ltd are ended.

7.3. To cancel a Contract, you must contact us in writing by sending email to sales@vigopresses.co.uk or by sending a letter to Vigo Presses Limited, Pelagic House, Dunkeswell, Honiton, Devon, EX14 4RB. We recommend that you keep a copy of your cancellation notification for your own records as in the event of a dispute the burden falls upon the consumer to prove that he/she did cancel within the cancellation period. Please provide your order number and details of the item(s) you would like to return together with the reason for the return.

7.4. If the Products were delivered to you:

  • 7.4.1. you must return the Products to us as soon as reasonably practicable;
  • 7.4.2. unless the Products are faulty or not as described (in this case, see clause 8), you will be responsible for the cost of returning the Products to us;
  • 7.4.3. for certain larger products we may offer to arrange collection on your behalf. Where this is the case you will be responsible for paying the cost of the collection. We will notify you in advance of the cost of collection;
  • 7.4.4. you must take reasonable care of the Products while they are in your possession and not use them;
  • 7.4.5. Products should be returned to us in their original packaging. Vigo Presses Ltd retain the right to deduct an amount from the reimbursement/charge to you if we believe the products have been devalued by your handling them beyond what is necessary to establish their nature, characteristics and function.

7.5. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 14 (fourteen) days from the day on which you gave us notice of cancellation as described in clause 7.3. If you returned the Products to us because they were damaged or incorrectly supplied, please see clause 8.

7.6. If you chose to return any Products to us we will not be responsible for loss or damage to them in transit. We therefore recommend that these are returned to us using a reputable recorded delivery service. If Products are damaged or lost in delivery we reserve the right to charge you, or not to refund any amounts due to you, that are attributable to the loss or damage.

7.7. We will refund to you on the credit card or debit card used by you to pay for the Products.

7.8. Where you request us to deliver a Product to a third party you will only be able to exercise this cancellation right if you can return the goods to us or we can arrange with the third party to collect them.

8. Damaged or Defective Products

8.1. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2. If you have returned the Products to us under this clause 8 because they are damaged or not as described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

9. Delivery

9.1. Delivery charges and timescales will vary depending on the type of Product ordered and the delivery address. Details of estimated delivery times are given on our Site. Please refer to clause 16 regarding events outside of our control which results in a delay in delivery or failure to deliver the product. If there is an event outside our control we will contact you to discuss what will happen next.

9.2. Delivery will be completed when we deliver the products to the address you gave us for delivery.

9.3. The Products will be your responsibility from the completion of delivery. You should check all Products you receive against your order as soon as possible to make sure they are not damaged or not as described. Where possible you should note the details of the damage or error on the delivery documentation and return it to the delivery driver. If you discover that the Products are damaged after delivery you must tell us as soon as reasonably possible either by email or to the address shown in clause 17. You must return the Products to us as soon as reasonably practicable.

10. International Delivery

10.1. Unfortunately, we cannot and do not accept orders on our website for billing or delivery addresses outside of Great Britain and Northern Ireland.

10.2. Customers in countries outside Great Britain and Northern Ireland may place an order for Products by contacting us on telephone number 01404 890093 (this includes the Channel Islands and Eire).

10.3. Customers in the in the Scilly Isles and Isle of Man cannot order Products marked Large Item Orders via the website, but can order these Products by contacting us on telephone number 01404 890093.

11. Price of Products and Delivery Charges

11.1. The prices of the Products will not be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 11.5 for what happens in this event.

11.2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation email.

11.3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4. The price of a Product does not include delivery charges, which you must also pay. Our delivery charges are as quoted on our site from time to time and are dependent on the type of Product ordered. Delivery charges will be displayed before you submit your order to us. Please take the time to read and check your order at each page of the order process.

11.5. Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

12. How to pay

12.1. You can pay for Products using a debit card or credit card or PayPal.

12.2. Payment for the Products and all applicable delivery charges is in advance.

12.3. You own the Products once we have received payment in full, including all applicable delivery charges.

13. Manufacturer Guarantees

13.1. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

13.2. If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

14. Our Warranty for Products

14.1. For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2.

14.2. The warranty in clause 14.1 does not apply to any defect in the products arising from:

  • 14.2.1. fair wear and tear;
  • 14.2.2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
  • 14.2.3. if you fail to operate or use the Products in accordance with the user instructions;
  • 14.2.4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
  • 14.2.5. any specification provided by you.

14.3. If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

15. Our liability if you are a consumer

15.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a natural, foreseeable consequence of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

15.2. We only supply the Products for domestic and private use to consumers. You agree not to use the Product for any commercial, business or re-sale purposes, and in any event we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.3. We do not in any way exclude or limit our liability for:

  • 15.3.1. death or personal injury caused by our negligence;
  • 15.3.2. fraud or fraudulent misrepresentation;
  • 15.3.3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • 15.3.4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • 15.3.5. defective products under the Consumer Protection Act 1987.
16. Events outside our control

16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An event outside our control is defined below in clause 16.2.

16.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.3. If an event outside our control takes place that affects the performance of our obligations under a contract:

  • 16.3.1. we will contact you as soon as reasonably possible to notify you; and
  • 16.3.2. our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the event outside our control is over.
17. Communications between us

17.1. When we refer, in these Terms, to "in writing", this will include email.

17.2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email to sales@vigopresses.co.uk or by pre-paid post to Vigo Presses Limited at Pelagic House, Dunkeswell, Honiton, Devon, EX14 4RB. We will confirm receipt of this by contacting you in writing, normally by email. If you are a consumer and exercising your right to cancel under clause 7, please see that clause 7 for how to tell us this.

17.3. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.

18. Other important terms

18.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

18.2. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

18.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.5. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

18.6. Please note that these terms are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it (including non-contractual disputes) will be governed by English law and you agree that all such disputes shall be resolved by the courts of England and Wales.

Acceptance of Terms

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of a website maintained by Vigo Presses Limited (our “Site”), whether as a guest or a registered user or customer. Please read these terms of use carefully before you start to use the Site.

This Site is maintained by Vigo Presses Limited (“we” or “us”). By using our Site, you indicate that you accept these terms of use and that you agree to abide by them. Please exit our Site immediately if you do not accept these terms of use. Information about us

The website is a Site operated by Vigo Presses Limited ("We"). We are registered in England and Wales under company number 08857555 with a registered office and main trading address at: Vigo Presses Limited, Pelagic House, Dunkeswell, Honiton, Devon, EX14 4RB, United Kingdom. Our VAT number is GB 181 8676 69.

Accessing our Site

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw, amend, suspend or terminate indefinitely the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site, or our entire Site, to users or customers who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password or any other piece of information as part of our security procedures, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

Acceptable Use

You may use our Site only for lawful purposes and we reserve the right, in our sole discretion, to terminate your use of the Site. You may not use our Site: • In any way that breaches any applicable local, national or international law or regulation. • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect. • For the purpose of harming or attempting to harm minors in any way.

To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (“Malicious Code”).
Information About You and Your Visits to our Site

We process information about you in accordance with Privacy Policy and Cookie Policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our Site

Contracts for the supply of goods formed through our Site or as a result of visits made by you are governed by our Terms and Conditions - Buying from this website.


Full payment must be made prior to dispatch of the products by PayPal or credit / debit card (we accept all major debit / credit cards, but unfortunately, we do not accept Diners Club or American Express).

In the event of non-authorisation of payment by your card issuer we will contact you by telephone or email. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus any applicable delivery charges. You confirm that the credit / debit card being used for any transaction is yours. Please do not send us payment information using email. All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


By using a specialist delivery service and packing our products carefully in high quality boxes we have tried to ensure that your purchases arrive in the same condition they left us. However, breakages may occasionally happen, similarly goods may occasionally be faulty.

If you are not satisfied for any reason with your purchase, we should be notified within one working day of receipt of order and the damaged or faulty goods returned within 7 days. We are happy to arrange collection by our courier at no extra charge to you. Replacements will be dispatched within 5 working days of receipt of these goods or alternatively a credit for the goods will be made within 14 days, if preferred.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by various laws and treaties, including copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Site, must always be acknowledged. You must not use any part of the materials on our Site for commercial purposes without first contacting us and obtaining an express licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our Site other than that set out above, please address your request to sales@vigopresses.co.uk.

Third Parties

The Site may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

If you wish to establish a link from a website that is owned by you to the Site, please address your request to email sales@vigopresses.co.uk. Please note that you must not establish a link from any website that is not owned by you.

Our Liability

The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the fullest extent permitted by law, we and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including: • loss of income or revenue; • loss of business; • loss of profits or contracts; • loss of anticipated savings; • loss of data; • loss of goodwill; • wasted management or office time; • and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect, exclude or limit our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site.

If you have any concerns about material which appears on our Site, please contact us by email at: sales@vigopresses.co.uk.

Terms & Conditions of Sale

The following are the terms and conditions for the sale of goods from Vigo Presses Ltd (Supplier) which apply to and govern any contract which we enter into. Please read them carefully. An offer to buy goods from Vigo Presses Ltd is conclusive evidence of your acceptance of the following terms and conditions.

  • “Supplier” means Vigo Presses Ltd, Pelagic House, Flightway, Dunkeswell, Honiton, Devon EX14 4RB.
  • “Customer” means any person, firm, company or unincorporated association which orders or buys Goods from Supplier.
  • “Goods” means the goods and/or services which are the subject of the Contract and any instalment thereof.
  • “Order” means any order placed by Customer, either orally or in writing (whether by letter, fax, or email), for supply of Goods by Supplier to Customer.
  • “Invoice” means the invoice given, dispatched, emailed to Customer detailing the Goods and the Price.
  • “Price” means the total price to be paid by Customer to Supplier for the Goods as specified on the invoice which shall include VAT where applicable and/or other taxes, duties and appropriate other charges.
  • “Staged Payments” means agreed Customer payments made within an agreed timescale.
  • “Contract” means an individual legally binding contract between Supplier and Customer created when an Order placed by Customer is accepted by Supplier according to these Conditions.

All descriptions and illustrations contained in/on the Supplier catalogue/internet site or any price list or otherwise, communicated to the Customer are intended merely to present a general impression of the Goods, such as colour and dimensions. Nothing contained in any of them shall form any part of the Contract.

Any Catalogue published by the Supplier is only a declaration of willingness to enter into negotiations and is not an offer and cannot be accepted so as to form a binding contract.

Any advice or recommendation given by the Supplier, or its employees, or its agents, to Customer as to the storage, application or use of Goods and Services is followed or acted upon entirely at the Customers own risk and accordingly the Supplier shall not be liable for any such advice or recommendation which is not confirmed in writing by the Supplier.

Unless any Goods performance figures, tolerances or characteristics have been specifically and expressly warranted by the Supplier in writing, the Supplier shall be under no liability whatsoever for any failure to attain such figures whether attributable to the Supplier’s negligence or otherwise.

The conditions set out herein cannot be altered, added to, or substituted by other Conditions unless expressly accepted in writing by a person authorised to sign on Suppliers behalf.

Acceptance of Orders

Any quotation relating to Goods supplied by the Supplier shall not constitute an offer capable of acceptance by Customer but as an invitation to place an Order. Orders shall be accepted entirely at the discretion of Supplier and, if accepted, are governed by these Conditions.

Written confirmation is not required for a telephone order, but if sent it must be marked 'Confirmation Only' to avoid liability for a duplicated delivery. Any resulting duplication of delivery shall be the responsibility of the Customer and the Supplier reserves the right to treat such duplication as it sees fit.

Prices and Payments

All prices for Goods and Services are in pounds Sterling or Euro as appropriate and exclude any relevant Value Added Tax ("VAT") at the relevant rate ruling on the date of despatch. They do not include the cost of carriage, package, or other charge which becomes payable under this Contract.

Whilst every endeavour will be made to maintain the prices in the Catalogue and on the internet the Supplier reserves the right to alter prices at any time prior to acceptance of order. The Supplier will notify the Customer in writing of this change, the Customer shall accept this change in writing.

Price shall be paid in cash or cleared funds on or before the date shown on the invoice as the due date for payment unless otherwise agreed in writing. Time for payment shall be of the essence.

Where deposits are paid for ordered Goods by agreement the deposit shall act as acceptance of these terms and conditions and acceptance that full payment will be made according to the terms of the contract.

The Supplier may agree to the Customer paying for its Goods and/or Services in Staged Payments such agreements shall be made in writing by the Supplier to Customer.

Where failure by the Customer to provide samples and/or information by the date agreed between the parties leads to delays in the delivery date the Supplier reserves the right to demand Staged Payments on the Contract due dates irrespective of actual delivery dates.

Where Customer declines and/or fails to take delivery of Goods and/or Services by the due delivery date agreed between the parties the Supplier reserves the right to charge for any additional costs incurred by the Supplier and to demand immediate payment in full for any outstanding monies due for Goods and/or Services.

In the event that the Customer fails to make Staged Payments by the dates agreed between the parties the Supplier reserves the right to cancel the order, dispose of the Goods and deduct any costs incurred in this disposal from the deposit paid by the Customer before refunding any remaining balance to the Customer.

Credit terms are available upon request and are subject to status, satisfactory references, and acceptable trading history with the Supplier.

Payment is due by the end of 30 days from the date of the invoice without any deductions whether arising by way of lawful or alleged right of set off or counter-claim or otherwise whatsoever. The time for Payment is of the essence. If the Credit Customer fails to make any Payment on the due date, then, without prejudice to any other right or remedy available to the Supplier, it shall be entitled to:

  • Cancel the order and suspend further deliveries of Goods.
  • Set off any fees against orders.
  • Charge an administration fee for any legal or other actions required to recover monies due.
  • Charge interest on the unpaid amount from the due date at a rate of 3% per month above base rate of the HSBC Bank from time to time in force.

Customer shall reimburse the Supplier (on a full indemnity basis) all costs and expenses incurred by the Supplier in connection with the recovery of any monies due to the Supplier under the contract.

Payment made by Customer to Supplier shall be applied by Supplier to invoices, and to Goods/Services listed in invoices, in such order or manner as Supplier shall, at its entire discretion, think fit.

Except with the express agreement in writing by Supplier, no deduction shall be made by Customer from any payment for Goods/Services for or on account of any matter or thing whatsoever including, but not limited to, any set-off, compensation, counter-claim or present or future taxes.

Shipping and Handling Charges

Delivery is as detailed at the time of purchase. The current charge can be ascertained by contacting the Supplier.

Property in the Goods

Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, property in the goods shall not pass to Customer until the Supplier has received in cash or cleared funds payment in full of the Price and of all other sums which may be due by Customer to the Supplier at the time the Price is so paid in full.

Until property in the Goods passes, Customer shall keep the Goods free from any lien, charge or encumbrance and the Supplier may at any time require the Goods to be returned to it by Customer, and if such requirement is not met within three days the Supplier may retake possession of the goods and may enter any premises of Customer (including locked and steadfast premises) for that purpose. Customer shall hold the Goods as the Supplier’s fiduciary agent and custodian and shall keep them separate from its property and from that of third parties and properly stored, protected and insured and identified as the property of Supplier.

If Customer shall sell or otherwise dispose of, or process the Goods (or any part thereof) it shall receive and hold as trustee for the Supplier the proceeds of such sale, disposal or process or other monies derived from or representing the goods (or any part thereof) (including insurance proceeds) and shall keep such proceeds or other monies separate from any monies or property of Customer and/or third parties, and shall as soon as possible after receiving the same pay such monies to the Supplier or into a separate account in trust for the Supplier.

Supplier shall be entitled to sue for the Price once payment is due notwithstanding that property in the Goods has not passed to Customer.

Warranty and Returns

Any defects which under proper use appear in the Goods within a period of twelve months (or as maybe otherwise previously stated by the Supplier) after delivery and which in the opinion of the Supplier are found to be faulty due to faulty materials, workmanship, or design will be made good by the Supplier either by repair or, at Supplier option, by replacement provided that the Goods or the defective parts thereof are returned together with (if relevant), all complete accessories, manuals and in their original packaging, within the twelve month period, and accompanied by a claim in writing which specifies the date of purchase and the invoice number.

Second-hand Goods supplied by the Supplier shall hold a warranty as stipulated at time of sale, if any.

All warranties and conditions whether implied by statute or whether expressed or implied at common law are to the fullest extent permitted by law.

The warranty for all Goods supplied is intended in the replacement free of charge of any parts deemed faulty or entirety of equipment at the premises of the Supplier, and does not cover the costs of labour or technical intervention at Customer premises, including travelling time, air fares and other ancillary costs.

Supplier will not accept returns unless prior authorisation has been approved and a Returns Number issued. To obtain authorisation for return please contact the Sales department. The Returns Number must be clearly identified on both the outer packaging and any internal paperwork when the Goods are returned.

In the event of a Customer placing an incorrect order the goods may be returned to the Supplier for refund. Goods must be returned undamaged, in original packing with any all tags / instructions. Once inspected and approved by the Supplier a full refund will be issued to the original form of payment. Any shipping costs paid by the customer when placing the original order do not qualify for refund. Return shipping costs to be covered by the Customer. 

Customer shall inspect the Goods immediately upon delivery and shall notify the Supplier in writing of any shortages, damage to, or defect in the Goods, such notice must be annotated with the despatch note number and where feasible accompanied by a photograph of the damage. Further, within 7 days of delivery (time being of the essence) Customer shall give notice in writing to Supplier of any alleged shortages in the Goods or of any damage to, or defect in the Goods, or of any other matter or thing by reason whereof Customer alleges that the Goods are not in accordance with the Contract. If the Customer fails to notify the Supplier within 7 days the Customer shall not thereafter be entitled to reject the Goods or to claim from the Supplier in respect of any shortage, damage, or other defect in Goods.

In the case of damage or other defect in the goods which was not apparent on reasonable inspection, notice shall be given to Suppler within 7 days after discovery of the damage or other defect.

If requested by the Supplier following notification of a claim, defective / damaged Goods shall be returned promptly by Customer to Supplier at the Customer’s expense. If on inspection the goods are found to be defective any reasonable cost of return will be refunded to the customer.

Where a claim is made under which the Supplier accepts, the Supplier may at the Supplier’s sole discretion.

  • Replace the said Goods (or the part in question) free of charge; and/or
  • Refund Customer all or part of the Price; and/or
  • Cancel Customer’s liability to pay all or part of the Price and thereafter Supplier shall have no further liability to Customer.
Copyrights, Patents, Intellectual Property and Information

Goods offered for sale in any Supplier Catalogue may be subject to a patent, trademark, registered design, copyright, topography right or other right of any person. Supplier owns full copyright in respect of any Catalogues whether published in paper or electronic form such as through the Internet. The reproduction, storage in a retrieval system, or transmission, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, in part or in whole, is prohibited without Supplier prior written consent. Notwithstanding any other term of these conditions any copyright material that forms part of the Goods purchased is retained and will not pass to the Customer.

Where any designs or specifications have been supplied by Customer for manufacture by or to the order of Supplier then the Customer warrants that the use of those designs or specifications for the manufacture, processing, assembly, or supply of Goods shall not infringe the rights of any third party and the customer shall indemnify Supplier against the breach of such warranty accordingly.

Data Protection

Supplier may keep and use Customers personal details for the purpose of providing services to the Customer. The Supplier may disclose Customers name and address details to the relevant organisations when taking up trade references before opening a credit account.


Supplier accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense from errors in information or advice provided whether or not due to Supplier negligence or that of its employees, agents or sub-contractors save for any loss or damage.

Supplier shall not be liable to Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of Contract with the Customer. Supplier shall not be liable to Customer for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise). Supplier shall not be liable to Customer for costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Supplier, its employees or agents or otherwise) which arise out of or in connection with the supply of Goods or their use or resale by the Customer.

The entire liability of the Supplier under or in connection with the Contract with the Customer shall not exceed the price of the Goods except as expressly provided in these terms and conditions.

Force Majeure

Supplier shall not be responsible for any delay or failure to fulfil any of its obligations under the Contract nor be liable for any loss or damage suffered or incurred by Customer by reason of any delay in delivery of the Goods or any part thereof caused directly or indirectly by any act of God, government or parliamentary restriction, import or export regulation, strike whether involving employees of Supplier or of a third party, lockout, trade dispute, fire, theft, flooding, breakdown of plant or premises, late or non-delivery of any supplies, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery or any other cause whatsoever beyond the control of Supplier.


In the event of Customer committing any breach of any term or provision of the Contract, including for the avoidance of doubt these conditions, going into liquidation, having a Receiver, Administrator, Judicial Factor or other similar officer appointed over the whole or any part of its assets, becoming bankrupt or apparently insolvent or granting any trust deed or entering into any composition or similar arrangement with its creditors, or if any circumstances arise which, in the sole opinion of Supplier, render any of the foregoing likely to occur then the Supplier shall be entitled, without notice, to dispose of any of the Goods in which property shall not have passed to Customer in accordance with these Conditions. Supplier shall also be entitled to cancel all Contracts or any part thereof remaining unfulfilled between the Supplier and Customer and to sell to any other party or otherwise dispose of and deal with the Goods.

Termination of the Contract shall not discharge any pre-existing liability of Customer to Supplier and on such termination Supplier shall be entitled to recover from Customer such loss or damage as the Supplier has suffered by reason of such termination.


Any provision of this Contract which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of this Contract.


No waiver or forbearance by Supplier (whether expressed or implied) in enforcing any of its rights under this Contract shall prejudice its right to do so in the future.

Rights of Third Parties

Save as expressly provided none of the provisions of this Contract are intended to or will operate to confer any benefit (pursuant to the Contracts (Rights of Third Parties) Act 1999) on a person who is not named as a party to this Contract.

Customer Obligations

The customer should consider their obligation to ensure that all equipment used in the course of their business must be safe and subject to an appropriate risk assessment by a competent person before it is used. (Provision and Use of Work Equipment Regulations - PUWER).


All contracts between Supplier and Customer shall be governed by and interpreted in accordance with English Law and Customer submits to the exclusive jurisdiction of any competent Court in England.

Vigo Presses Limited ("We") are committed to protecting and respecting your privacy.

We do not pass on personal data to third parties. In particular, we do not forward data to third parties for promotional purposes.

This policy (together with our Cookie Policy and Terms of Website Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The personal data we collect about you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.vigopresses.co.uk (our site). This includes information provided at the time you register on our site and when you make purchases from our site. For example, we may collect the following information from you:
    (1. your name; 2. your billing and delivery postal address, phone, fax and emails addresses; 3. where you have registered with us, your user name and password; 4. how you heard about us.)
  • If you contact us, we may keep a record of that correspondence.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. Please see our Cookie Policy for further information.
  • Information you provide when you request our brochure or email newsletter or submit a query to us.
IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Where we store your personal data

We store your details on servers at our registered office located in Pelagic House, Dunkeswell, Honiton, EX14 4RB.

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Payment transactions are made using SagePay. All credit/debit card transactions on our Site are processed using SagePay, a secure online payment gateway that encrypts your card details and cannot be accessed by us. Click here to read more about SagePay's online payment security or go to www.sagepay.com/secure-online-shopping.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services if you have indicated on the relevant tick box that you wish us to do so.

If you wish to opt out of receiving future marketing messages and materials at any time by contacting the Marketing Manager at Vigo Presses Limited, Pelagic House, Dunkeswell, Devon, EX14 4RB or email sales@vigopresses.co.uk.

Disclosure of your information

We do not pass on personal data to third parties. In particular, we do not forward data to third parties for promotional purposes.

However we may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Vigo Presses Limited sells or substantially sells all of its assets or they are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions - Buying from this website and other agreements; or to protect the rights, property, or safety of Vigo Presses Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting the Marketing Manager at Vigo Presses Limited, Pelagic House, Dunkeswell, Honiton, Devon, EX14 4RB or email sales@vigopresses.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you would like a copy of the information held by us please contact the Marketing Manager, Vigo Presses Limited, Pelagic House, Dunkeswell, Honiton, Devon EX14 4RB or email sales@vigopresses.co.uk.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.


Questions, comments and requests regarding this privacy policy and should be addressed to the Marketing Manager, Vigo Presses Limited, Pelagic House, Dunkeswell, Honiton, Devon EX14 4RB or email sales@vigopresses.co.uk.

  • Promotional codes must be redeemed on this website (http://www.vigopresses.co.uk).
  • Promotional codes have no cash redemption value and are not transferable or assignable.
  • Promotional codes can not be used to pay for Vigo Presses Gift Vouchers.
  • If the order exceeds the amount of the promotional code, the balance must be paid by credit or debit card.
  • Promotional claim codes expire according to the specific terms and conditions of the applicable Vigo Presses Limited offer or promotion.
  • If a promotional code is specific to a particular product it can only be redeemed against that particular product.
  • Only one promotional code may be used against each order placed.
  • Promotional codes can not be applied retrospectively once an order has been placed. 
  • Vigo Presses Limited reserves the right to withdraw promotional codes without notice.

If you encounter any problems using promotional codes please email sales@vigopresses.co.uk. or call 01404 890093.

The Terms & Conditions - Buying from this website apply to Vigo Presses gift vouchers.

Please note that by ordering any of our Products, you agree to be bound by our Terms and the other documents expressly referred to in them.

Information about us

We are Vigo Presses Limited, a company registered in England and Wales under company number 08857555 with a registered office and main trading address at: Vigo Presses Limited, Pelagic House, Dunkeswell, Honiton, Devon, EX14 4RB, United Kingdom. Our VAT number is GB 181 8676 69.

To contact us: please write to us at the above address or email sales@vigopresses.co.uk. or telephone us on 01404 890093.

Purchasing Vouchers
  • You are able to purchase gift vouchers by ordering them over the phone on 01404 890093 or via this website.
  • Your vouchers will be emailed to you at your registered email address.
  • Gift Vouchers are valid for 24 months from the date or purchase.
Using Vouchers to purchase a product(s)
  • Vouchers can be used by you if you are the purchaser or if they have been received by you as a gift.
  • Vouchers may only be used to purchase products featured on this website or in person at the Vigo Presses offices. (Office opening details are available upon request).
  • Vouchers must be used in full amounts against the payment of products purchased. You cannot use part of the value of a voucher.
  • All orders must be paid for in full prior to despatch.
  • Each voucher has a unique code and this code may only used once.
  • Please remember vouchers are like cash, if lost they cannot be replaced.
  • Vouchers are not for re-sale and cannot be redeemed as cash.

Vouchers cannot be refunded or exchanged.

Where products have been purchased using vouchers, and a refund is agreed by Vigo Presses, the refund will be in the form of Vigo Presses vouchers equivalent to the value of the vouchers used in the original purchase. The monetary balance will be refunded as originally taken.

Please refer the Vigo Presses Limited Terms & Conditions - Buying from this website for full details.


Vigo Presses Limited reserves the right to amend these terms and conditions and/or discontinue the use of vouchers at any time. Your statutory rights are not affected. Vouchers issued by Vigo Presses Limited will be honoured.

We use cookies, pixels, and other technologies (collectively, "cookies") to recognise your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including: 

  • Recognising you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalized content, and provide other customized features and services. 
  • Keeping track of your specified preferences. This allows us to honour your preferences, such as whether or not you would like to see interest-based ads. Keeping track of items stored in your shopping basket. 
  • Conducting research and diagnostics to improve our business's content, products, and services. 
  • Preventing fraudulent activity.
  • Improving security. 
  • Our business sites and third-party sites. 
  • Reporting. This allows us to measure and analyse the performance of our services. 

Our business's cookies allow you to take advantage of some of our business's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Basket, proceed to Checkout, or use any of our business products and services that require you to sign in. 

Approved third parties may also set cookies when you interact with our business services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of our business. 

You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work. 

See our Privacy Policy for more information about the types of information we gather.